Introduction

By booking a service through the Dobby platform, you agree to these Terms & Conditions.

Dobby Connect Ltd ("Dobby") is a platform that connects you with trusted, independent service providers ("Helpers") offering non-medical home support services, especially for seniors. Dobby does not provide services directly.

Booking and Payment

• All bookings must be made through the Dobby website or app.

• Payment is securely processed online at the time of booking.

• You agree to provide accurate and complete information about your service needs.

Cancellation Policy

• You may cancel bookings up to 24 hours before the scheduled service time at no charge.

• Cancellations made within 6-24 hours will incur a 50% fee.

• Cancellations made within <6 hours will incur a 100% fee.

• No-shows or cancellations after the service start time will be charged 100% of the booking fee.

• Full refunds or rebooking options are provided if the Helper cancels.

Service Quality

• While Dobby verifies and vets all Helpers, each operates independently.

• If you are dissatisfied with a service, notify Dobby within 24 hours of service completion to request a resolution.

Liability and Insurance

• Dobby is a platform that facilitates connections between Customers and independent Helpers.

• Dobby does not provide insurance coverage for Customers or Helpers.

• Helpers are independent contractors and are responsible for maintaining their own public liability insurance.

• Dobby disclaims all liability for any injury, property damage, financial loss, or other claims resulting from services provided by Helpers.

• Customers are encouraged to ensure their home insurance is current.

Customer Conduct

• You agree to treat all Helpers respectfully and ensure a safe working environment.

• Abuse, harassment, or unsafe conditions may result in account suspension or termination.

General Provisions

• Dobby may update these Terms & Conditions from time to time. Changes will be communicated through the platform.

• Irish law governs these Terms & Conditions.

• By using Dobby, you agree to these Terms in full.